If this is true for your particular case, you will be able to fix the issue by deleting the entire login keychain and re-opening the application that was previously throwing the EXC_BAD_INSTRUCTION (most likely Word or Outlook). There’s a lot of users speculation that this occurs due to a bad macOS update that ends up messing with a lot of Office functionality. Method 3: Deleting the Login KeychainĪs it turns out, one of the most common scenarios that will spawn this error is a badly stored login keychain for Word or Outlook. If you decide to uninstall it, simply drag the application to the Trash, then follow the on-screen instructions to complete the uninstallation process. You either keep the VPN disabled while you use Word, or you go for a different VPN client – One that doesn’t conflict with the Office applications. ![]() Unfortunately, there is no elegant fix for this issue. Some users that were using Global Protect VPN or Dragon Shield VPN are saying that every Office Application ends up crashing whenever the VPN client is active – There might be other similar applications that will cause the same behavior. If you’re using a VPN application to protect your anonymity or to access work or education networks, keep in mind that it might be responsible for the EXC_BAD_INSTRUCTION error. Method 2: Disabling or Uninstalling VPN Option In case the same problem is persisting, move down to the next potential fix below. Ensure that you’re emptying the trash in order to complete the process. After that, restart your macOS and reinstall the Office application to see if the crash has been fixed. If this scenario is applicable, download the latest Office 2016 Office for Mac Suite ( here) and use it instead.Įlse, simply trash the application that is causing the EXC_BAD_INSTRUCTION and then confirm the uninstallation. Checking for Updates on Office Appsīut keep in mind that if you are encountering the issue with Outlook 2016, you might not get the pop up to update to version 15.35 due to a cache problem. To update your office app to the latest version, open the app giving you issues and click on the Help > Check for Updates from the ribbon bar at the top. A lot of users have confirmed that the problem was resolved automatically after they updated to the latest Office version available. Keep in mind that this problem can also be caused by a generic bug introduced by the MS Installer on macOS. If you have a different one active, you will need to switch to the default profile in order to fix the EXC_BAD_INSTRUCTION ( Method 5). Note: All the methods above assume that you are using the default (‘login’) keychain. If that doesn’t work, remove all Office related keychains with a series of terminal commands. In case you’re not afraid to get technical, delete the login keychain belonging to the affected program and try again. If you’re using a tool like this, disable it or uninstall it to get the issue resolved. ![]() If you’re encountering this issue, the first thing you should try is to update the Office application to the latest version or to trash it altogether and reinstall it once again.īut keep in mind that Office apps are notoriously known to conflict with VPNs on macOS. EXC_BAD_INSTRUCTION when opening Word on Mac In most cases, this error is reported to occur after a macOS software update. The error message displayed is ‘Microsoft Word has encountered a problem and needs to close’ – upon clicking on More Information, affected users discovered the EXC_BAD_INSTRUCTION error code. Then, you can restore the registry if a problem occurs.Some users are experiencing systematic crashes every time they try to open Word or Outlook on their macOS computer. For added protection, back up the registry before you modify it. Therefore, make sure that you follow these steps carefully. However, serious problems might occur if you modify the registry incorrectly. Important This section, method, or task contains steps that tell you how to modify the registry. This article describes how edit the registry to disable the Application Error Reporting tool. Microsoft uses the data to address problems and enhance future program versions. With this tool, you can send a report directly to Microsoft. ![]() The Windows Error Reporting tool, Dw20.exe, collects information automatically whenever an Office program stops responding. ![]() Description of the Windows Error Reporting tool (Dw20.exe) INTRODUCTION
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